No jokes on this page. Here is exactly what happens to your patients' information, in plain English.
The international standard for handling health information. Australian clinicians ask about it, so we meet it.
Read the detailThe Privacy Act 1988 governs how patient information is collected, held and used here. That is the standard we are built to.
Read the detailAn independent auditor has verified our security controls against the standard. Not our word for it.
Read the detailThere is no recording to keep. The consult streams through and the note comes out the other side.
Patient data is held in Australian data centres, under Australian law.
Your consults and your notes are never used to train anything. Not ours, not anyone else's.
Every connection and every stored note is encrypted, whether you are writing it or reading it back.
We don't sell, share or transfer your information, or your patients', to third parties.
You have the right to request complete deletion of patient information. Ask, and we'll action it.
Before you start, tell the patient. It takes one sentence: “I use a tool that writes my notes while we talk. It doesn't record anything. Is that alright with you?”
That isn't a suggestion. Getting the patient's agreement before you begin is a condition of using NirvaScribe, written into the Terms of Service.
If they would rather you didn't, don't start the session.
If you need documentation for a practice review, a procurement process or your own privacy officer, ask. We'll send what you need.
Encrypted in transit and at rest, held in Australia, and handled to the Australian Privacy Principles. It is never sold or shared.
No. Nothing is recorded, so there is no audio file to store or delete.
No. Your consults and your notes are never used to train models.
In Australian data centres, so it stays within Australian data residency requirements.
Yes. You can request complete deletion of patient information at any time.
Yes. The platform is built to the Australian Privacy Principles under the Privacy Act 1988.
No. Your information, and your patients' information, is not sold, shared or transferred to third parties.
Yes. Ask before you start. It is a condition of the Terms of Service.
